Principal UX Content Designer

Small text
matters.

I build the content systems, standards, and governance frameworks that make enterprise products speak clearly at scale. 9 years of experience. Currently at Oracle.

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Content design
is systems work.

9+
Years of enterprise experience
3
Industries served
100s
Writers and designers supported
1
Design system. Oracle Redwood.

Selected work

Enterprise content design at scale.

Oracle · Redwood Design System

Redwood UI Text Writing Guidelines

Led the cross-functional working group governing writing standards across Oracle's Redwood design system, serving hundreds of writers, designers, and PMs enterprise-wide.

Content Governance Design Systems Research Stakeholder Alignment
🔒 Password protected ↗
Redwood UI Text Writing Guidelines
Messages component work

Oracle · Redwood

Messages

Partnered with the Messages team to develop writing patterns for progress messages, empty states, banners, dialogs, and toast notifications.

Microcopy Component Design Error Messaging
🔒 Password protected ↗
Agentic App Guidelines

Oracle · Redwood

Agentic App Guidelines

Converted human-facing UI text guidelines into structured, agent-readable rule files so Oracle's new agentic app generates on-brand, on-pattern content on its own.

AI Governance Agentic UX Content Systems
🔒 Password protected ↗
AI Guardrail Messaging

Oracle · Redwood

AI Guardrail Messaging

Wrote the system-level guardrail messaging for Oracle's embedded AI assistants, session timeouts, policy violations, and proactive data-safety disclaimers.

AI Safety Content Governance Chat UX
🔒 Password protected ↗
Contrast Security work

Contrast Security · Cybersecurity

Documentation Research and UX Writing Process

Led implementation of a UX writing process into the engineering workflow and developed a scalability roadmap across the cybersecurity product portfolio.

Content Strategy Process Design Developer Audiences
↗
SITA work

SITA · Air Transport Technology

Bag Manager and WorldTracer

User-centered documentation and mobile kiosk UX writing for global air transport software used by airlines and airports worldwide.

Documentation UX Writing Global Audiences
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Jack
Snodgrass

Principal UX Content Designer
mrjacksnodgrass@gmail.com LinkedIn ↗ Resume PDF ↗

I specialize in making enterprise software speak like a human. For the past 9 years I have worked at the intersection of content design, design systems, and UX strategy, building the standards and processes that help product teams write better and more consistently at scale.

At Oracle, I lead the Redwood UI Text Working Group, governing writing standards for one of the largest enterprise design systems in the world. My work spans component specification, content governance, original research, and cross-functional stakeholder alignment.

I am currently pursuing a Master of Science in Software Engineering to deepen my technical fluency and accelerate a path toward content design leadership. Before content design, I served as a Sergeant in the US Army, including a combat deployment in Afghanistan, where I learned that precision communication under pressure is never optional.

Craft

  • Content Strategy
  • UX Writing and Microcopy
  • Design Systems
  • Content Governance
  • Error Messaging
  • User Research

Tools

  • Figma
  • JIRA and Confluence
  • GitHub
  • HTML and CSS
  • Madcap Flare
  • Adobe Creative Cloud

Experience

Nine years building
content that scales.

Aug 2022 to Present

Oracle

Principal UX Content Designer

Leading content design for Oracle's Redwood Design System. Govern UI text standards for messaging components. Chair the Redwood UI Text Working Group, a cross-functional governance body supporting hundreds of Oracle writers, designers, and PMs. Assumed full ownership of the working group following leadership restructuring, inheriting the weekly cadence and Slack support channel. Built and launched the REX JIRA kanban board to bring transparency and structure to the group's backlog.

2021 to 2022

Contrast Security · Cybersecurity

UX and Documentation Writer

Led implementation of a UX writing process into the engineering workflow. Developed a content strategy and scalability roadmap across the cybersecurity product portfolio. Tracked usability metrics and contributed writing to the internal design system.

2018 to 2021

SITA · Air Transport Technology

Information Designer

Managed documentation and web-based help for the baggage portfolio. Designed user-centered documentation based on user workflows. Created a writing style guide distributed company-wide. Evangelized the value of UX writing to senior leadership.

2010 to 2016

United States Army

Sergeant · Operation Enduring Freedom, Afghanistan 2013 to 2014

Led a squad of 5 soldiers during combat deployment in Afghanistan. Responsible for personnel safety, mission execution, and operational reporting to battalion command. An early foundation in high-stakes, precision communication under pressure.